História | While M&S wanted to win in the High Court, we wanted to win in the court of public opinion.We needed to get the public on our side and take control of the narrative. So, just a few hours after hearing about the case, the #FreeCuthbert movement began fighting back.Quickly, #FreeCuthbert turned from a single tweet into an agile, super-responsive social campaign. As our #FreeCuthbert tweets continued, as did the support of the nation. Protests were held outside Marks and Spencer; the story was across TV; memes, parodies and memorabilia were made; brands, charities and celebrities added their voices to the ever-growing #FreeCuthbert chants.With just a handful of carefully crafted tweets, we were able to turn a potentially damaging news story overwhelmingly in our favour. #FreeCuthbert won the hearts, minds and mouths of the public, while M&S were left rueing their decision to go public with the announcement. |