The X Index, Havas CX’s proprietary barometer of customer experience efficiency, shows CX is most meaningful when it combines the best functional service with meeting emotional citizen expectations ler mais
We’re in the third year of the pandemic – and Valentine’s Day has come around again. What can advertising tell us about the ways the Covid era has impacted romance? ler mais
People’s relationship with work, technology and the planet has shifted, pushing companies to design new ways of doing business, reports Accenture ler mais
Just as communication sits in our pockets and not cords anchored to our kitchen walls, so do media and entertainment; ignoring that simple fact would be fatal to new business in the new-20’s. ler mais