Rupesh Shetty

MADITBOX is a full-services digital company offering digital marketing, web design, app development, e-publishing, and, back office outsourcing services. Incorporated in Bangalore, India in the year 2013.350+ businesses served successfully, SO FAR. We have been serving many happy clients from India, UK, Canada, USA, Australia, UAE, Hong Kong and many other countries. Services on offer (at MADITBOX):1. Outsourcing to India/BPS: Team building for back-office operations (data management, tech updates, accounts management, web chat and email support) and offshore web/app/eBooks development partnership.2. White label service (working with re-sellers of various services).3. New websites design and development (simple sites, web applications, eCommerce and portals).4. Websites overhaul for mobile responsiveness, extra features, content management system (CMS) installation, better User Interface (UI) and User Experience (UX)5. Mobile applications development - Android or iOS - Native and Hybrid (simple, mCommerce, booking systems, B2B etc.)6. Digital Marketing and Online Sales Booster [online marketing strategy, SEO, website optimization, web analytics and monitoring, social media, online ads (search engine ads, banner/text ads and video ads), email marketing, re-marketing and content marketing].7. On-going maintenance and updates (AMC) of websites, applications and social channels.

Fiorano Software is a Silicon Valley based company headquartered in Palo Alto, CA. It provides enterprise middleware and peer-to-peer distributed systems. Fiorano's products include FioranoMQ, a JMS compliant platform that delivers real-time enterprise messaging capabilities; Fiorano SOA, a peer-to-peer distributed platform that integrates applications and complex systems; Fiorano ESB, a JMS messaging-based ESB that mediates and manages interactions between heterogeneous services across the extended enterprise; Fiorano B2B Gateway, enterprise-level B2B gateway for transacting business electronically with customers, trading partners, distributors etc.Fiorano's competitors include IBM WebSphere, Oracle Fusion, Microsoft BizTalk, SAP NetWeaver PI, TIBCO Enterprise Message Service, Informatica, Software AG webMethods etc. and some other open source middleware and EAI providers like RabbitMQ, JBoss Fuse ESB, Mule ESB etc.Reported to Asia-Pacific Business Development Director. Responsibilities: lead generation & nurturing, business development, market research, demand generation, sales operations, channel partner relations [reseller/referral, system integrators (SI), OEM and consulting], CRM, forecast and analysis, database management, marketing campaigns and events management, handling inbound prospects (white paper/product downloads, partnership/quote/contact requests), updating ESB/SOA platform and MQ product evaluation license details.

[24]7 delivers customer engagement for service and sales. Its customer engagement software and services make it simple for consumers to interact with companies through the web, mobile, chat, social, and phone channels. Its cloud-based platform combines predictive analytics and real-time decisioning. It puts big data to work, driving better customer experiences and outcomes.It is headquartered in Campbell, California, with R&D centers in California and Bangalore, India and sales offices in the US, UK and Australia. The company has contact centers in India, the Philippines, Guatemala, and Nicaragua.Assisted Sears, Sears PartsDirect and KMart North American customers in products & parts inquiry, navigation to find right products on eCommerce websites, purchase (via bricks and clicks) and returns/refunds. Upsold and Cross-sold Sears products.

Provided support to the AXA Insurance's UK team with offline customer service and new application verification (AML, KYC etc.)/processing services.

Provided first level support to Airtel Corporate fixed line telephony, broadband, leased line and IPTV customers in the NCR region for the issues related to their connectivity and billing.